This repo contains the Evoko support frontend running on the Zendesk Guide platform. For markup Zendesk Guide uses Handlebars and each template is stored in the templates/ folder. All available ...

Scattered Lapsus$ Hunters targeted Zendesk users through more than 40 fake domains designed to steal credentials and install malware, security researchers said. The fake domains, registered over the ...

The Scattered Lapsus$ Hunters group may be targeting Zendesk users in a new campaign, after a fresh batch of phishing domains and malicious helpdesk tickets were discovered, according to ReliaQuest.

In a bold move to drive the adoption of artificial intelligence (AI) in customer support, Zendesk has announced an outcome-based pricing model for its AI agent capabilities. Maureen Chong, Zendesk’s ...

Cybercriminals are abusing a widespread lack of authentication in the customer service platform Zendesk to flood targeted email inboxes with menacing messages that come from hundreds of Zendesk ...

Eggemeier says that many of these new upgrades are powered by GPT-5, OpenAI’s current flagship model. (Zendesk is one of OpenAI’s top customers.) According to Eggemeier, GPT-5 has dramatically ...

Zendesk Inc. is rolling out a set of new features designed to make contact center teams more productive. The enhancements debuted today at the company’s AI Summit event. They will be available in ...

Zendesk, a stalwart in the customer experience (CX) space, has been integrating artificial intelligence (AI) into its platform for over a decade. But where it once pushed its vision of how AI can help ...

A San Francisco-based sales and customer service technology company has opened new sales offices in Austin and is looking to hire hundreds of employees. After experiencing the city while working at ...

Technology integration. HyperArc's GenAI-powered platform to be integrated for improved insights. Customer impact. Zendesk customers to gain faster, deeper analytics and automation capabilities.

TechRadar Pro was live in Las Vegas for Zendesk's annual convention, where we heared from company execs and global influencers about how AI is set revolutionize customer service and sales. On the ...