While normally I don’t put my stamp of approval on topics I cover, this week I have to tell readers if you are considering, in the midst of, or maturing your IT service management processes, you ...
Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. AI agents are rapidly transforming enterprise operations—automating workflows, enhancing ...
Some process improvement projects and best practice frameworks such as ITIL and COBIT can do more harm than good–particularly when implemented by third-party IT service providers. IT governance has ...
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