Businesses are moving beyond traditional IVR systems to autonomous voice AI, which handles entire conversations and resolves customer issues in real-time. This technology understands natural speech, ...

eSpeaks' Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Whether you’re getting call center software for the first time or you’re ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Google will partner with Rwanda and Kenya to make Web communication tools such as e-mail and PC-to-PC voice calling more widely available in Africa, the company said on Monday. The deal is aimed at ...