Virtual receptionist services have long been a staple in the law firm market. But while many stick to their core offering—helping law firms outsource and manage client communication—these services ...

Missed opportunities multiply. Traditional analytics miss over 95% of interactions, which leaves major gaps in agent performance and CX understanding. AI fills the gaps. AI can analyze every ...

At the Enterprise Connect conference in Orlando today, Microsoft announced new Skype for Business features: Auto Attendant and Call Queues. The company also released a preview of the new Skype for ...

IT administrators managing fleets of Skype for Business users could have an easier time diagnosing and fixing problems. Microsoft unveiled the beta of a new Call Analytics Dashboard on Monday, which ...

Amazon Web Services Inc. announced today that it’s enabling call analytics for the Amazon Chime software development kit, making it easier and more cost-effective to generate insights on real-time ...

Microsoft has released a public preview of its real-time call quality analytics (RTA) dashboard to help Teams admins figure out why a meeting's video and audio quality was not what it should be. It's ...

Digitisation is the brick and mortar of modern day business with analytics as a strategic component; Underlying analytics are scores of algorithms, call it machine learning or AI that help to ...

Please note that any account accessing the RTA dashboard will need to be a member of at least one of the following RBAC roles : M365 Global Admin, M365 Global Reader, Teams Administrator, Teams ...

IT administrators who manage a fleet of Skype for Business users will have an easier time of diagnosing and fixing problems that may arise for them. Microsoft on Monday unveiled the beta of a new Call ...

IT administrators who manage a fleet of Skype for Business users will have an easier time of diagnosing and fixing problems that may arise for them. Microsoft unveiled the beta of a new Call Analytics ...