After buying a brand new Nvidia GeForce RTX 4090, one Redditor was left shocked when a small repair, only requested out of fears over future complications, came back quoted at almost $1,000 more than ...

Asus Pledges To Fix Warranty Service, Including Refunding Affected Users The PC maker is pledging to make the changes after a meeting with review outlet Gamers Nexus, which has been documenting the ...

Asus has just issued a public apology for the "confusion and frustration," it acknowledges has been caused by its RMA process, and the company also says it's now going to revise its prices for repairs ...

Asus this week apologized for terrible user experiences with its product warranty and return service, but it may not be enough to restore its reputation. The company issued the apology days after ...

What just happened? Issues regarding Asus's customer service came to a head last month when Gamers Nexus reported on an outrageously overpriced ROG Ally RMA. In response to widespread consumer ...

Put more trust in nobility of character than in an oath, so a very old saying goes. When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. After damning ...

Asus has introduced a new customer support initiative called "Drop Zone", allowing users to drop off their laptops for repair at Asus Exclusive Stores without having to visit dedicated service centres ...

Asus has launched a new Drop Zone initiative at select ASUS Exclusive Stores, allowing customers to drop off their laptops for repair without visiting a standalone service center. This aims to enhance ...