"I ordered AirPods online--store is A+. They sent it to the wrong address on their part using Shipt. I ordered for in-store pick-up. (They were on sale), and they canceled the order without trying to resolve it. Ordered 09/13 canceled 10/12"
Best Buy
2
25
105 Shoppers Way, Christiansburg
CLOSE · 10:00 - 22:00 · +1 540-382-9517
"There was a release of new Pokemon cards the other day and naturally all the college kids were lined up to make a purchase. The limit was 2 items person, that's great IMO. What I take issue with was the store managers aggressive tactic to have these kids open BEST BUY store credit cards, bribing them with the change to buy additional card sets if they opened a card and charged their purchase. This was a tacky jerk move aimed to take advantage of naive young people. Very disappointed with this approach!"
Best Buy
2
19
2175 Walker Lake Rd, Mansfield
CLOSE · 10:00 - 22:00 · +1 419-747-1559
"It's a shame that this is our last electronics store in the area. When you walk into a store and there's more employees than customers, you wouldn't expect it difficult to get some help. I just left the Best buy in Ontario, I was one of three customers in the store, was looking for a computer keyboard cover. After making four laps with a walking boot on I had to give up. I would love to support our local economy, but it looks like I will have to buy this one online."
Best Buy
3
44
50400 Waterside Dr, Chesterfield
CLOSE · 10:00 - 22:00 · +1 586-949-6914
"I went to Best Buy to hopefully purchase an exterior storage device for my android phone, photos. I relied on the support person for the best choice. I showed them my phone and was recommended a device that could hold 1TB. (Samsung Portable SSD T7). It seemed reasonable, held more than I needed, and wasn't too expensive. I was given a relatively simple method for preparing/formatting the device, prior to usage.\n\nIt did not work.\n\nI called Best Buy's and was told that the store should have formatted the device prior to my leaving. Just bring it back in and they will do that. Great. \n\nI had a lot going on and expected this to be a simple process.\n\nReturn to the store: \n"If this device is compatible with your phone, there will be a charge to format it through our technicians." No one on the support call stated that. \n\n"That is because they are a support line that is not directly connected with our store, and they simply do not know how it works. (Sorry, Best Buy - don't your employees know what your rules are??).\n\nI decided to go with the flow at this point because I wanted this to work. They escorted me (literally) to the technical desk, took the device to the back, returning to state it would not interface with my phone, and they could not format it. I could take it home and try to format it to my computer.\n\nREMEMBER: This was a device their own employee recommended for this purpose. I requested a refund since they failed now, three ways.\n"Sorry, you are past the return date and we cannot refund your money." \n\nThey already stated, in-store, that this would work, WITH the phone right in front of them. They said by phone they would format it for FREE. Now, they can neither format it, nor refund the money. I can try to get it to interface with my computer, and if that does not work, I am out the $80, with a device I cannot use.\n\nSHAME ON YOU, BEST BUY. You should service your customers, and not act like you own the electronics world. Whether I am tech savvy, or not tech savvy. You have failed me as a customer in service, word, and attitude. \n\nSHAME ON YOU, BEST BUY, for not caring about your customers.\n\nThis is not how a company who wants to remain in business ought to treat its customers."
